Welcome to YM Jewelry official website

CUSTOMER CARE

Professional and timely pre-sales and after-sales support

Free Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. Yingma Jewelry offers a free lifetime warranty against manufacturing defects on all Yingma Jewelry fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Yingma Jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Yingma Jewelry for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Yingma Jewelry will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Yingma Jewelry will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.

Yingma Jewelry offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us  for more information.

 

Extend Protection Plan

Adding an Extend Protection Plan to your purchase is a great way to help make sure you’re protected in case your most valued items experience accidental damage, as well as have coverage beyond our standard manufacturer’s warranty. Extend’s program also provides additional services and benefits including free ring sizing (outside of our 60 day complimentary resize period), rhodium plating, polishing, and more. Plan lengths vary depending on your needs and can range from 2-years to Lifetime coverage based on qualifying Yingma Jewelry items. Choose an Extend Protection Plan in your online shopping cart with any qualifying Yingma Jewelry purchase. Extend Protection Plans are offered by Extend in collaboration with Yingma Jewelry. For more Protection Plan details.

For further assistance in regards to Extend, please contact the Extend Customer Care Team through the Extend Claims Portal or via phone.

 

Free Lifetime Diamond Upgrade

Yingma Jewelry is proud to offer a free lifetime natural diamond upgrade. Any loose diamond purchased from Yingma Jewelry, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry, or lab created diamonds. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Yingma Jewelry. We will recycle gold or platinum jewelry and offer a credit based on current metal prices. Please call us  for more information on our diamond upgrade policy.

 

Yingma Jewelry Temporary Setting Option

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.

Within 60 days of your initial purchase, you and your fiance may return the temporary mounting and choose from our extensive catalog of customized mountings. A $75 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please call us  to learn more about this option.

 

Colored Gemstone Policies

Yingma Jewelry is pleased to offer an extensive collection of one-of-kind loose colored gems. Yingma Jewelry will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged. 

 

Placing and Tracking Your Order

Yingma Jewelry provides online order processing or if you prefer, we can process your order over the phone. Please call us  to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.

Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly . Please contact us to check the status of your order.

Once Yingma Jewelry ships your order, you will receive another confirmation email indicating when you should expect to receive your package.