Welcome to YM Jewelry official website
CUSTOMER CARE
About Our Mission
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What If I Want a Center Stone Shape that is Not Offered For that Setting?
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Many of our settings can be easily modified to accommodate a different center stone shape than what is offered online. Please contact us at 800.691.0952 to discuss all of your modification options.
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Do You Offer Alternative Gemstones Such As Tourmaline, Aquamarine, Etc.?
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We offer a wide variety of gemstones, including aquamarines, morganites, amethysts, moissanites, and more. If you do not see the gemstone you are interested in, please contact us for assistance.
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Are There Other Sapphire Options Beyond What is Shown on Your Site?
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Yes, we carry a broad selection of sapphires in a variety of beautiful colors, shapes, and sizes. If there is a specific gem that you are interested in that is not shown on our website, please contact us at 800.691.0952.
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Can I Propose With a Temporary Setting?
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Yes! If you are confident about your choice of diamond but would prefer that your partner participates in choosing the mounting, we offer a temporary solitaire setting. To set up a temporary setting order, please contact us at 800.691.0952
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Are Lab Diamonds Real Diamonds?
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Yes. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.
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Do You Offer Lab Grown Diamond Ring Settings?
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For most styles, we match the type of accent diamonds with the type of selected center diamond. If you select a lab created center diamond, then the accent diamonds on your setting may also be lab created, as indicated in the product details. All wedding band stones are natural unless specified in their name or under the product details.
About Our Products
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Can I Purchase Multiple Items to Determine Which I Like the Best, and Return the Others?
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To maintain the high quality of our pieces and keep our prices competitive, Brilliant Earth does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.
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Do You Include Insurance Appraisals With Purchases?
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We include a complimentary insurance appraisal with all engagement rings, wedding rings, and all pendants and earrings over $2,000 USD. For other items, insurance appraisals are available upon request. Please note that insurance appraisals are not included with an exchange or metal credit orders, except upon request.
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What Payment Methods Do You Accept?
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Brilliant Earth accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, Wells Fargo, Financing, layaway, Affirm, and PayPal. View our flexible payment options.
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Is Your Packaging Discreet? What Does the Box Look Like?
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Your order will arrive in unmarked packaging to keep its contents a secret. For domestic orders, Brilliant Earth is not mentioned on the package. We can also ship your order to your office, a specific FedEx location to be held for pick up, or wherever you indicate. Please let us know what we can do to make sure your Brilliant Earth order remains a surprise. Contact us for special delivery arrangements, including expedited or Saturday delivery.
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Can I Expedite My Order to Receive it Sooner Than the Date Given?
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Due to global logistical challenges, we are currently unable to offer expedited production services. We appreciate your patience and understanding while we create your piece of jewelry. Please contact us at 800-691-0952 with any questions.
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